Automotive / Audience strategy

A specific audience.
A strategy you can work with.

Return Index

New-car buyers who walked away from an EV deal were the starting point. We built the strategy and the tooling to explore what could come next.

The prototype connects audience definition, scenario planning, and an AI-assisted playbook in one workflow.

Make the assumptions visible.

Prototype / Illustrative scenario
Return Index scenario calculator showing return-probability curves, a budget input, and controls for prediction window, confidence threshold, and monthly walkaway volume. All values are illustrative.
The planning workspace / Actual prototype interfaceOpen full-size screenshot in a new tab

The figures shown are modeled outputs from illustrative defaults, including return estimates, reach, and revenue. They are planning scenarios, not observed buyer behavior or campaign results.

Starting cohort
Buyers walking away from EV deals
What we built
Audience strategy prototype
Our role
Strategy, design & engineering

The strategic question

They left the deal.
What happens next?

A buyer can leave an EV deal with the purchase decision still open. That was the audience we wanted to understand.

The work started with a specific question: how could a dealer or agency develop a useful audience strategy around that moment?

We needed a way to explore who belongs in the cohort, when they might return to market, and how timing and budget could shape the next move. Those questions became the structure of Return Index.

Strategy into tooling

Give the strategy
something to run on.

We translated the audience idea into inputs a team could adjust, tradeoffs they could inspect, and a plan they could develop together.

  1. 01 / Define

    Start with the cohort.

    Map the path from a showroom visit to captured signals, CRM enrichment, and audience tiers. Give the strategy a clear starting point and a view of the data it would need.

  2. 02 / Explore

    Work through the tradeoffs.

    Adjust volume, time window, confidence threshold, and budget. See how those assumptions affect the qualifying audience and modeled reach before choosing a direction.

  3. 03 / Develop

    Build the next move.

    The AI-assisted strategy workflow uses the scenario to draft an interpretation, next steps, and a phased plan. Saved strategies and milestone tracking support review and further development.

Prototype workflow mapping five stages: showroom visit, captured signals, CRM enrichment, tier assignment, and an exchange-ready audience record with a consent flag.
Audience design / Mapping the proposed data journeyOpen full-size screenshot in a new tab

What the prototype makes possible

A shared basis
for the next decision.

Return Index gives a team something concrete to use when developing an audience strategy: a defined cohort, visible assumptions, and a plan connected to the scenario.

The build brings the commercial thinking and the working interface together. A change in the audience or planning window can be explored in the tool and carried into the strategy discussion.

The prototype is ready to receive dealer data as part of a measured pilot, with results used to refine the models and support campaign decisions.

From a business question to a working tool

Bring the audience.
Build the approach.

We help teams develop a strategy and create the tooling they need to put it to work.

Start a conversation.