Privacy Policy

1. Introduction

Granata Labs LLC ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.granatalabs.com or use our services.

It also covers business applications and connected services that link to this policy. Where a product, including a game, provides its own privacy notice, that notice describes the practices specific to that product.

2. Information We Collect

Information You Provide

• Contact Information: Name, email address, phone number when you contact us or request a consultation
• Account Information: Account identifiers, contact details, and authentication information when you use a service that requires an account
• Communication Data: Messages, feedback, and other content you send us

Information Collected Automatically

• Device Information: Browser type, operating system, device type
• Usage Data: Pages visited, time spent, click patterns
• Analytics Data: We use Google Analytics to understand how visitors use our site

Connected Business Accounts

When an authorized representative connects a business account on another platform, we may receive account and company Page identifiers, authorization credentials, published business content, and aggregate engagement, performance, and audience statistics. The information available depends on the permissions granted and the platform's rules.

We use this information to manage authorized business accounts and report on their performance. While a connection remains authorized, we may refresh this information periodically. We request access only to the information needed for the connected service.

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our services
• Respond to your inquiries and fulfill your requests
• Send transactional emails (account notifications, service updates)
• Send marketing communications (with your consent)
• Analyze usage patterns to improve user experience
• Manage authorized business accounts and measure the performance of their content
• Protect against fraud and unauthorized access

Information obtained through a connected platform is used only for the purposes authorized for that connection and permitted by the platform. The other uses described in this policy do not expand those permissions.

4. Email Communications

We may send you:

• Transactional Emails: Account confirmations, password resets, service notifications. These are necessary for service operation.
• Marketing Emails: Product updates, newsletters, and promotional content. You can opt out at any time by clicking "Unsubscribe" in any marketing email.

5. Information Sharing

We do not sell your personal information. We may share your information with:

• Service Providers: Third parties that help us operate our business (hosting, analytics, email delivery)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

Access to connected-account information is limited to authorized personnel and service providers that need it to operate the service, where permitted by the source platform. Any transfer or disclosure remains subject to that platform's restrictions.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only as long as needed for the purposes described in this policy, including providing services, meeting legal obligations, and resolving disputes. The retention period depends on the type of information, the service, and applicable requirements.

For connected-account information, we also follow the source platform's storage limits and deletion requirements. We stop retrieving information when authorization is revoked. We delete stored information when it is no longer needed, on a valid deletion request, or when required by the platform, subject to applicable legal obligations. Shorter platform deadlines take precedence over our general request-handling timeframes.

8. Your Rights and Choices

Depending on applicable law and the service you use, your rights may include the ability to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of marketing communications
• Withdraw consent where processing is based on consent

To exercise these rights, email team@granatalabs.com. Include the service or business account involved so we can locate the relevant information. We may ask for enough information to verify your identity or authority to make the request. Please do not send passwords or access credentials.

An authorized account representative can revoke a connection through the source platform's connected-app settings or contact us to disconnect it. Revoking access stops future retrieval; you can also request deletion of information already stored. See our data deletion instructions.

9. Cookies and Browser Storage

We use cookies and similar technologies for website analytics and to remember preferences. Browser storage may also preserve your choices and browsing context so you can continue exploring or include relevant context in an inquiry. You can control or clear cookies and stored site data through your browser settings; doing so may reset preferences or affect some features.

10. Third-Party Services

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

When you authorize a connected service, the source platform also processes information under its own privacy policy. Details of the requested access are provided when you authorize the connection.

11. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on this page with an updated "Last Updated" date.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at: